Refund Policy
Last updated: March 15, 2026
1. Our Commitment
We want you to be satisfied with EasyInterior. If you're not happy with your purchase, we offer a 14-day money-back guarantee on all purchases — no questions asked.
Since Paddle.com is our Merchant of Record, all refund requests are processed through Paddle.
2. Refund Eligibility
| Purchase Type | Refund Window | Conditions |
|---|---|---|
| New Subscriptions (Basic or Pro) | 14 days from initial purchase | Full refund, no questions asked |
| Subscription Renewals | 14 days from renewal charge | Full refund of the renewal charge |
| Credit Packs | 14 days from purchase | Refund for unused credits only |
| Plan Upgrades | 14 days from upgrade | Refund of the price difference |
3. Non-Refundable
The following are not eligible for refund:
- Credits that have already been used for generations
- Purchases older than 14 days
- Accounts terminated for violation of our Terms of Service
- Partial billing periods after voluntary cancellation (your plan stays active until the end of the period)
4. How to Request a Refund
Option 1: Paddle Support (Fastest)
- Go to paddle.net
- Enter the email address you used for the purchase
- Find and select the transaction
- Click "Request Refund"
Option 2: Contact Us
Email support@easyinterior.co with:
- Your account email address
- Transaction ID (from your Paddle receipt email)
- Reason for refund (optional, but helps us improve)
We will process your request within 2 business days.
5. Refund Timeline
| Step | Timeframe |
|---|---|
| Refund request review | 1–2 business days |
| Paddle processes refund | 1–5 business days |
| Funds returned to your bank/card | Additional 5–10 business days (depends on your bank) |
You will receive a confirmation email from Paddle once the refund is processed.
6. Failed Generations
If an AI generation fails due to a system error, your credits are automatically refunded to your account balance. No action is needed on your part — you will receive a notification when credits are restored.
7. Cancellation
You can cancel your subscription at any time:
- Go to Account Settings → Billing → Cancel Subscription
- Or contact Paddle Support
- Or email us at support@easyinterior.co
Cancellation takes effect at the end of your current billing period. You retain access to all features until then. No partial refunds are issued for early cancellation outside the 14-day guarantee window.
8. Chargebacks
If you dispute a charge directly with your bank or credit card company instead of contacting us or Paddle:
- This may result in your account being suspended during the investigation
- Chargebacks incur additional fees that we may be unable to absorb
- Please contact us first — we are happy to resolve any billing issues quickly and fairly
9. Contact
- Billing & Refunds: Paddle Support
- Product Support: support@easyinterior.co
See also: Terms of Service · Privacy Policy